Privacy Policy

Last updated: October 15, 2026

This policy explains how Skycrest Media LLC, operating as Sureline Exterior (“we,” “us,” or “our”), handles information collected through surelineexterior.com, our quote-request form, chat, and communications about our exterior services.

Information we collect

When you contact us or request a quote, we collect the information you provide, such as your name, phone number, email address, property location, requested service, job details, messages, and communication preferences. If you become a customer, we may also maintain estimates, appointment details, service records, invoices, and payment status.

Our website hosting, form, and chat providers may process technical information such as IP address, browser or device information, pages visited, cookies, and similar technologies used to operate, secure, and understand use of their services. Please avoid sending sensitive personal information or payment-card details through the quote form or chat.

Phone calls and AI assistance

Calls may be answered by an AI assistant and are recorded and transcribed to help handle inquiries, schedule estimates, maintain accurate service records, and follow up on requests. Call recordings, transcripts, and summaries are processed by our communications providers and may be reviewed by our team. Please avoid sharing payment-card details or other sensitive personal information during these calls.

How we use information

We use information to respond to inquiries, prepare estimates, arrange and manage appointments, deliver services, communicate service updates, issue invoices, process payments, maintain business records, prevent misuse, and meet legal obligations. We use your SMS preference to determine whether to send customer-service text messages.

Text messaging and consent

SMS consent is optional and is not a condition of requesting a quote or purchasing services. If you choose to opt in, messages may include quote follow-ups, estimates, appointment confirmations and reminders, service updates, invoices, and payment notifications. Message frequency varies. Message and data rates may apply.

You can reply STOP to opt out of text messages. For assistance, reply HELP or call (208) 417-7999. Opting out of SMS does not prevent us from responding through another communication channel you provide. We do not treat a phone number, a quote request, or a chat message alone as consent to promotional texting. Marketing text messages require separate consent.

Information sharing

We do not sell personal information. We may share information with service providers that help operate our business, including HighLevel/LeadConnector and its service providers for forms, chat, AI call assistance, recordings, transcripts, customer records and communications, Google Calendar for scheduling, and Stripe for payment processing. These providers receive information needed to perform their services. Payment-card information entered into a payment provider’s checkout is handled by that provider; do not enter card details into our quote form or chat.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers needed to deliver our messaging services. We may also disclose information when required by law, to respond to lawful requests, or to protect rights and security.

Cookies and external services

Embedded forms and chat may use cookies or similar technologies for functionality, security, and service operation. We have not added advertising pixels to this website. You can manage cookies through your browser, although blocking them may affect embedded features. External payment or third-party websites have their own privacy policies.

Retention and security

We retain information as needed to respond to inquiries, provide services, maintain appropriate business records, resolve disputes, and comply with legal obligations. We take reasonable steps to protect information, but no online system can guarantee absolute security.

Your choices and requests

To request access to, correction of, or deletion of information you have provided, or to ask about this policy, call (208) 417-7999 or use our contact and quote-request form. We may need to verify your request and may retain records required for legal or business purposes.

Children and changes to this policy

Our services and website are intended for adults seeking property services. We do not knowingly collect personal information from children under 13. We may update this policy as our services or practices change; the date above identifies the latest version.